FAQs
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Frequently Asked
General Questions
Our dedication to quality craftsmanship, prompt customer service, and attention to detail sets us apart. We strive to exceed our clients’ expectations with every project we undertake. At Euro Doctor, we take pride in delivering a level of service that
harkens back to a time when quality, craftsmanship, and genuine care were the cornerstones of business interactions. Our commitment to providing old-fashioned service means that every interaction with us is infused with personalized attention,
integrity, and a strong work ethic. From the moment you reach out to us, you’ll experience the warmth of a friendly voice and the dedication of professionals who prioritize your needs. We believe in taking the time to truly understand your requirements, and we approach every project with meticulous attention to detail,
ensuring that the end result not only meets but exceeds your expectations. With Euro Doctor, you’re not just a client – you’re a valued partner in our journey to uphold the
timeless values of exceptional service.”
Euro Doctor offers a wide range of automotive services including diagnostics, repairs, maintenance, oil changes, brake services, electrical system repairs, engine and transmission work, suspension repairs, and more.
We specialize in European vehicle brands, such as BMW, Mercedes-Benz, Audi, Volkswagen, Porsche, Volvo, to mention a few. Although, we are happy to provide mechanical services for all makes and models.
Yes, all our mechanics are highly skilled, certified, and experienced in working with European vehicles including and all makes and models. They undergo regular training to stay updated with the latest automotive technologies.
Although, an oil and filter change is a small part of a minor service, there is a lot more involved in servicing your vehicle and in some instances other service providers can make these term confusing. However, at Euro Doctor we strive to provide a high-
quality service which includes;
– Oil filter change.
– Replacing sump plug seal (on every service).
– Throttle body clean.
– Intake clean (for diesel vehicles).
– Remove and clean airmass meter.
– MAP sensor (if fitted).
– Full safety inspection of vehicle including brakes, suspension, tyres etc.
– Diagnostic scan.
– DPF soot density analysis (for diesel vehicles).
– Topping up of all fluid levels including washer additive.
– Lubrication of all door hinges and pivots.
– Replacement of lube sticker and service book stamped.
– Vehicle road test.
– Complementary micro detail inside and out.
Yes, we provide a warranty on both parts and labour for the services we provide.
Warranty terms may vary based on the type of service and parts used.
The short answer is, NO! At Euro Doctor, we ensure our level of servicing surpasses manufacturer recommendations along with the usage of recommended parts and lubricants. Your vehicle warranty is safe in our hands as we follow manufacturer
guidelines.
– Car warranties are provided by auto manufacturers as part of the overall cost of a new vehicle, while extended warranties or service contracts are offered or sold at an additional charge by auto dealerships.
– Car warranties cover certain problems and last for a certain period of time or kms of driving, while extended warranties cover a car for an additional period after the expiry of the manufacturer’s warranties.
– Car warranties cover mechanical failures, while extended warranties tend to cover damage pertaining to everyday use.
It is always important to read the term and conditions of your warranty as some after
– market warranty providers will require you to service your vehicle with a particular repairer in order to maintain your warranty.
You can schedule an appointment by calling our workshop or using the online booking form on our website. We recommend booking in advance to ensure availability.
While appointments are recommended, we also accommodate walk-in customers for basic services like oil changes and emergencies. However, scheduling an appointment helps minimize waiting times.
The time required for repairs varies based on the complexity of the issue. We’ll provide you with an estimated time frame after diagnosing the problem.
Yes, we will always communicate with you before performing any additional repairs that were not initially discussed. We believe in transparency and want you to be fully aware of the work being done on your vehicle.
At Euro Doctor, we use high-quality parts from trusted suppliers and OEM quality to
ensure the best results to maintain warranty coverage. In order for our qualified
technicians to ensure that all work carried out is guaranteed and to lessen the chance
of faulty components causing damage to your vehicle, we only work with
components that we supply.
We accept various payment methods including cash, credit/debit cards, electronic transfers and offer buy now, pay later options. Payment is required after the services are completed.
Yes, we have a comfortable waiting area where you can relax while we work on your vehicle. We provide amenities such as TV, Wi-Fi, coffee, and reading material.
While we don’t provide towing services ourselves, we can recommend local towing companies that can assist you in getting your vehicle to our workshop.
Absolutely, we can provide guidance on recommended maintenance intervals for your specific vehicle to help keep it in optimal condition.
Yes, we provide our mechanical services to both residential and commercial clients.
Yes, our technicians are qualified and well equipped to work on all hybrid models.
